Collaborate with business stakeholders and cross-functional technical teams including architects, developers, DevOps, data analyst, and vendors to ensure solutions meet business needs, technical feasibility, and compliance requirements.
Lead stakeholder engagement to understand user journeys, operational requirements, and business pain points, translating these into strategic business cases and detailed solution requirements
Define and manage user stories, functional and non-functional requirements, technical specifications, and acceptance criteria, maintaining traceability aligned with business objectives.
Define and oversee authentication, authorization, and security requirements to ensure system integrity and compliance with security policies.
Lead requirements for data ingestion, batch processing, integration, and analytics, ensuring reliable, timely, and high-quality data flow across systems.
Oversee planning and coordination of testing activities including user acceptance testing (UAT) and system testing to validate that solutions meet acceptance criteria.
Evaluate change requests, analyze business and technical impact, prioritize with stakeholders, and drive continuous improvement initiatives.
Knowledge and Skills
Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline
Have PMP certification or ever practice project management
Knowledge on servicenow
Minimum 5 years of working experience as Business Analyst, working on Agile project
Must have government projects/public sector experience
Participated in full software or product development cycles, preferably using Agile
Proven experience in IT business analysis, application solutioning and design, and testing
Strong analytical, conceptualisation and problem-solving skills
Business Analysis certification (Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP)) is a plus
Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
