Job Summary
As an Agency and Terminal Operation Officer, Candidate will be responsible for the efficient and safe management of terminal facilities and the smooth coordination of agency-related activities.
This role requires a proactive individual with strong organizational and communication skills to ensure seamless integration between agency functions and terminal operations-ultimately contributing to customer satisfaction and operational excellence.
Job Description
1) Terminal Operations
- Oversee and coordinate daily terminal operations, including vessel berthing/unberthing, cargo loading/unloading, storage, and dispatch.
- Ensure compliance with all terminal safety regulations, security procedures, and environmental policies.
- Monitor and optimize terminal efficiency by identifying and implementing workflow and process improvements.
- Coordinate with stevedores, surveyors, and other relevant parties to ensure smooth cargo handling.
- Serve as the point of contact for operational queries related to the terminal.
2) Agency Operations
- Act as the primary liaison between the company and external agencies (e.g.,shipping lines, port authorities, etc).
- Coordinate all agency-related documentation, ensuring accuracy and timely submission.
- Facilitate effective communication and information flow between the agency and internal departments (e.g., Sales, Customer Service).
- Assist in resolving any issues or discrepancies related to agency matters.
- Stay current on relevant shipping and port operation regulations and procedures.
3) Cross-Functional Collaboration
- Work closely with the Sales and Marketing teams to understand customer requirements and ensure operational feasibility.
- Collaborate with the Customer Service team to address inquiries and resolve operational issues.
- Coordinate with the Finance department on matters related to terminal and agency costs and billing.
- Communicate effectively with all stakeholders to ensure alignment and operational efficiency.
Requirement
- Possesses a diploma or at least 3 years of relevant experience in car carrier operations or a related industry.
- Good interpersonal and communication skills
- Proficient in Microsoft Office applications
