Aftersales Business Development Executive

Responsibilities

• Build and maintain strong relationships with regional dealers to support after-sales business growth and customer satisfaction.

• Coordinate after-sales activities, service agreements, warranty cases, and dealer enquiries.

• Monitor dealer performance and after-sales KPIs, ensuring timely follow-up and resolution of customer issues.

• Work closely with Engineering, Sales, Parts, Procurement and other internal teams to provide effective after-sales support.

• Support regional after-sales campaigns, product launches, dealer training and promotional activities.

• Analyse market trends, dealer feedback and service performance to recommend business and process improvements.

• Develop and maintain after-sales SOPs, documentation, KPI reports and management presentations.

• Participate in digitalisation and CRM initiatives to improve operational efficiency.

• Travel overseas to support dealer meetings, audits, training, product launches and after-sales activities.

Requirements

• Bachelor's Degree or Diploma in Engineering or a related discipline.

• Minimum 4-5 years of experience in after-sales, dealer management or business development.

• Experience or knowledge of the power generation industry will be an advantage.

• Strong communication, presentation and interpersonal skills with the ability to work with stakeholders across different countries.

• Proficient in Microsoft Office, particularly Excel and PowerPoint.

• Analytical, organised and able to manage multiple priorities independently.

• A proactive team player with strong problem-solving skills.

• Willing to travel overseas frequently to support regional dealers, customer visits, training, and after-sales activities.