AFTER SALES SERVICE TECHNICIAN

Responsibilities

. Respond to customer inquiries and complaints in a timely and professional manner.

. Resolve post-purchase issues, including product returns, replacements, and repairs.

. Coordinate with internal teams to address and follow up on customer concerns.

. Maintain detailed records of customer interactions and issue resolutions.

. Monitor customer feedback and suggest improvements to enhance service quality.

. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.

. Provide product-related information and assistance to customers.

. Contribute to the development and implementation of after-sales service strategies.

Qualifications

. Proven experience in a customer service or after-sales service role.

. Excellent communication and interpersonal skills.

. Strong problem-solving abilities.

. Attention to detail and ability to manage multiple tasks simultaneously.