After-sales Service Manager (APAC)

Job Overview

We're seeking a proactive and technically skilled After-Sales Service Manager to lead and enhance our service and warranty operations across the APAC region. Based in Singapore, you will play a key role in building a robust after-sales network, improving service processes, and ensuring customer satisfaction. You will also be responsible for optimizing workflows that support our mission to strengthen the overall operations department. Your contributions will be vital to the long-term success of LANDI's products and services.

Key Responsibilities:

a. After Sales Network Development

i. Establish and manage relationships with service partners and authorized service centers.

ii. Spare Part Ordering and Inventory Mgmt

iii. Repair Centre (Setup / Boarding / Escalation)

b. Process Optimization (E 2 E Process)

i. Assess and optimize after-sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.

c. Warranty Policy Implementation (Validation / Enforcement)

i. Ensure that LANDI's warranty policy is effectively implemented and communicated to customers and service partners.

ii. Oversee warranty claims and returns processes to meet customer expectations

d. Repair Data Analysis and Reporting (Repair point)

i. Utilize data and customer feedback to identify trends and areas for improvement in after-sales service.

ii. Generate regular reports and present findings to the management.

e. Claim management (Partner / Repair)

i. Oversee warranty claims and returns and process payment

ii. RMA management

Key Skills

. Bachelor's degree in business administration, Operations Management, or a related field.

. Experience in after-sales management, quality assurance, or operations management.

. Strong technical understanding of product and repair requirements with hand-on experience.

. Proven ability to define and optimize service processes across regions.

. Self-driven with excellent organizational and time management skills.

. Fluent in English (spoken and written) Chinese is a plus.

. Experience on project management on service centre setup and training

. Experience in vendor selection, onboarding, and performance monitoring.

. Analytical with the ability to interpret KPIs and drive continues improvements.

. Customer-centric approach to service delivery.

. Experience in creating technical documentation and training materials.

. Familiarity with regulatory and warranty policies across APAC.

. Bonus: Knowledge of electrical and telco certifications and import regulations in APAC countries