After sales Business Development Manager

Office location: International Business Park (IBP) , Singapore
Employment Type: Full-Time, Permanent
Experience Level: Mid-Senior (5-8 years)
Reports To: Director of Service, Asia Pacific

About the Client

We are partnering a globally recognized European manufacturer of advanced lifting solutions, hydraulic cranes, and material handling equipment. With operations spanning over 30 countries and a strong presence across the Asia Pacific region, we are committed to innovation, customer excellence, and sustainable growth. Our APAC headquarters in Singapore serves as the regional hub for sales, service, and business development across diverse and fast-growing markets.

We are now seeking a driven and commercially minded After Sales Business Development Manager to join their Service team and play a pivotal role in scaling our aftersales business across the region.

About the Role

The After Sales Business Development Manager is responsible for developing and driving aftersales revenue streams across the Asia Pacific region. This role focuses on enhancing service profitability, implementing scalable service business models, and supporting the regional leadership team in achieving strategic revenue and customer satisfaction goals in alignment with global service standards.

This is a high-impact, commercially focused role where you will directly influence how we monetize our installed equipment base, strengthen partner performance, and deliver value-added services to our customers across multiple APAC markets.

Key Responsibilities

Revenue Development (50%)

• Develop and implement aftersales revenue models including service contracts, spare parts programs, extended warranty offerings, and other value-added services
• Drive internal and external partners to proactively service and grow revenue from the installed equipment base across the region
• Identify and pursue new aftersales revenue opportunities in collaboration with Sales and Product Management teams
• Design and launch service packages to support new product introductions and existing fleet monetization

Financial Management & Performance Tracking (15%)

• Prepare and monitor aftersales budgets across the APAC region
• Analyze and proactively drive partner performance against revenue and profitability targets
• Manage receivables and monitor margin and EBT performance
• Establish and maintain KPIs and reporting dashboards to track revenue, service profitability, and customer satisfaction across all markets

Regional Coordination (10%)

• Support both internal teams and external distribution partners in achieving aftersales revenue targets
• Ensure process alignment with corporate service standards across all APAC markets
• Drive cross-country and cross-regional sharing of best practices to elevate service delivery and commercial outcomes

Process Improvement (10%)

• Collaborate on SAP and service system integration projects to enhance operational efficiency
• Streamline service workflows and improve data accuracy for better decision-making
• Identify opportunities for automation and digitization of aftersales processes

Cross-Functional Collaboration (10%)

• Work closely with Sales, Product Management, and Finance teams to identify and develop new revenue opportunities
• Support product launches with tailored service packages and aftersales strategies
• Provide market intelligence and customer insights to inform product and service roadmap decisions

Compliance & Reporting (5%)

• Ensure adherence to group policies, local regulations, and audit requirements across all APAC operations
• Maintain accurate and timely reporting to regional and global leadership

What You Will Bring

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Engineering, or a related field
• Minimum 5 to 8 years of experience in aftersales, aftermarket, or business development within the crane, construction machinery, heavy equipment, or capital equipment industry
• Proven track record in developing and executing revenue growth strategies in aftersales or aftermarket environments
• Strong financial acumen with hands-on experience in P&L management, budgeting, and margin analysis
• Experience working in multinational environments with cross-border coordination across Asia Pacific markets
• Familiarity with SAP or similar ERP systems is preferred

Key Skills

• Aftersales revenue model development (service contracts, spare parts, extended warranty)
• Installed base management and fleet monetization
• Partner and channel performance management
• KPI development, analytics, and performance reporting
• Budget preparation and financial tracking
• Cross-functional stakeholder management
• Service process optimization and workflow improvement

Behavioral Competencies

• Results-oriented with a strong commercial and analytical mindset
• Customer-focused with the ability to develop innovative and tailored service solutions
• Strong interpersonal and communication skills with the ability to operate effectively across multicultural environments
• Collaborative team player who brings accountability, adaptability, and a solutions-driven approach
• Self-motivated and proactive in identifying opportunities and driving continuous improvement

Language Requirements

• Excellent command of English, both written and spoken (required)
• Proficiency in Mandarin Chinese or another Asian language is a strong advantage

What We Offer

• Opportunity to shape and grow the aftersales business across one of the world's most dynamic regions
• A role with high visibility and direct impact on regional revenue and profitability
• Collaborative and entrepreneurial work culture within a globally established European organization
• Exposure to cross-functional and cross-regional projects with global leadership
• Competitive compensation package commensurate with experience
• Professional development opportunities within a growing APAC business unit

APPLY NOW - Attach your resume today to secure your spot in our next interview cycle. Take the first step toward an exciting career with a fast expanding company in APAC!

ANTARES MANAGEMENT SERVICES PTE. LTD.

EA License No.: 25C3031

UEN: 202527765K

Disclaimer:

1. This job description is provided for informational purposes only and is subject to change based on the employers requirements.

1. Our agency is committed to promoting diversity and equal opportunity in the workplace. All applicants will be considered based on merit, qualifications, and fit for the role, without discrimination on the basis of race, gender, age, religion, disability, or any other protected characteristic.

1. ANTARES MANAGEMENT SERVICES PTE. LTD. is the exclusive recruitment partner for this role. All communication regarding applications should be directed through our agency.