Job Title: Advanced Associate, Test Centre Hourly (Part-time)
Description : To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
Pearson VUE ( www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
We are now hiring a Advanced Specialist, Test Centre Hourly (Part-time) to join our team based.
Working Arrangements
- Part Time position
- Working hours will vary Monday - Saturday, 7:30am - 10:00pm
- You will be required to work a variety of days and specific shifts cannot be specified before your roster is released, 2-4 weeks in advance
- A flexible approach to working is essential for this position as opening hours can vary according to business need
Role
To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
Key Responsibilities
- Provide a high level of customer service
- Prepare equipment and test environment per company procedures to deliver testing
- Process candidates sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
- Explain the test process to candidates and deal with other queries as required
- Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Qualifications -
- Fluent in communicating in English, both verbal and written, as well as Chinese
- Good face-to-face communication skills with experience in a customer facing role
- Ability to work with procedures and policy
- Strong attention to detail
- PC literate
- Ability to deal with conflict and work under pressure
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [Confidential Information].
Job: Test Center Operations
Job Family: LEARNING
&CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type: On-site
Req ID: 21015
