Admissions Manager

Join a world-class international school and help shape the journeys of families from first enquiry to first day.

Dulwich College (Singapore) is seeking an experienced, datasavvy and servicedriven Admissions Manager to lead the daily operations of our Admissions Office. This is a key role responsible for ensuring a highquality experience for prospective families, delivering reliable enrolment insights, and optimising systems and processes that support the College's strategic goals.

About the Role

The Admissions Manager oversees the full admissions lifecycle from initial enquiry, through to enrolment and handover to academic teams, while leading a team committed to exceptional service. You will be the operational and data owner for admissions systems, providing accurate reporting, forecasting, and insight to College leadership.

This role is ideal for a collaborative, analytical, and customerfocused professional with strong experience in admissions or other data-rich operational environments.

Key Responsibilities

Data, Reporting & Insights

• Lead the collection, cleansing and analysis of admissions and enrolment data across all platforms.
• Produce dashboards and reports for senior leadership (weekly, monthly, termly) showing pipeline health, conversion metrics, capacity usage and key KPIs.
• Build enrolment forecasts and scenario models using historic trends, cohort analysis and market data.
• Translate insights into clear, actionable recommendations that improve conversion and experience.

Systems Ownership & Process Excellence

• Serve as system owner for OpenApply and its integrations with iSAMS and other College systems.
• Maintain optimal system configuration, user permissions, automations and audit trails.
• Partner with IT/Data teams to enhance data quality and streamline workflows.
• Lead UAT for upgrades and maintain training materials and documentation.

Admissions Operations & Customer Experience

• Oversee all stages of the admissions journey: enquiries, applications, assessments, offers, acceptances and onboarding.
• Set and monitor service-level standards to ensure a timely, personalised experience for all prospective families.
• Lead the scheduling and execution of school tours, open houses, assessments and special events.
• Coordinate closely with academic staff on placement decisions and student transitions.
• Oversee the student withdrawal process with accuracy and sensitivity.

Market Intelligence & Positioning

• Conduct ongoing market and competitor research to identify emerging trends and parent expectations.
• Produce concise insight briefings that inform marketing and strategic planning.

Team Leadership & Office Management

• Linemanage Admissions Officers, providing coaching, goal setting, performance development and daily operational support.
• Plan staffing, cover and workflow distribution to ensure high-quality throughput.
• Foster a collaborative, service-oriented and values-aligned team culture.

Compliance, Data Governance & Risk

• Ensure compliance with PDPA and the College's privacy and safeguarding policies.
• Maintain risk registers and mitigation plans for data, systems and processes.
• Uphold safeguarding and safer recruitment standards at all times.

Skills, Qualifications & Experience

We are looking for someone with:

• A degree or equivalent qualification; training in data analytics, information management or CRM administration is an advantage.
• Proven experience in admissions, enrolment management or data-intensive operational roles.
• High proficiency with admissions or CRM platforms (e.g., OpenApply, iSAMS).
• Strong data skills, including dashboarding (Excel, Power BI) and forecasting.
• Experience managing teams and improving processes.
• Excellent communication and interpersonal skills with diverse, international families.
• A service mindset, attention to detail and the ability to remain composed under pressure.
• Strong organisational skills and the ability to manage multiple priorities.
• A curious, solutions-driven and innovative approach to streamlining and enhancing user experience.

Equity Diversity Inclusion Statement

EiM is committed to diversity within its team, organisational practices, policies and culture. It recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and it encourages and leverages these differences to make its work more relevant and approachable. EiM will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. EiM strives to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. It expects everyone who works with it to share this commitment and to act accordingly, as it aspires to best serve the EiM mission and its community.

Safeguarding Statement

Dulwich College (Singapore) is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, social media checks, and successful references.

PEI Registration Number: 201027137D. Period of Registration: 09 January 2024 to 08 January 2028