Administrative Specialist (Insurance & Finance)

Company Overview / Employee Value Proposition

ARF (Asia Pacific) Pte Ltd is a leading general insurance intermediary with a strong focus on affinity programs. As part of its ongoing transformation, the company is enhancing its capabilities and expanding its regional presence to better support clients locally and across Asia Pacific. ARF is dedicated to delivering customized insurance solutions that drive sustainable business growth and help clients navigate an increasingly complex and evolving landscape.

At ARF, employees are part of a dynamic and progressive organization where innovation and growth are key priorities. The company cultivates a collaborative and forward-looking environment, empowering individuals to build their capabilities, take ownership of their contributions,and grow together with the business.

Job Summary

The Administrative Specialist is responsible for accurate data entry related to insurance policies and financial transactions, while providing administrative support to ensure efficient operations. The role focuses on policy administration and finance-related entries, ensuring accuracy, timeliness, and compliance with internal and regulatory standards.

Responsibilities

1. Data Entry & Policy Administration

• Input and update policy details, endorsements, renewals, and cancellations in the system
• Ensure accuracy and completeness of policyholder and coverage information
• Maintain and update client and policy records in internal databases
• Support policy issuance and documentation processing

2. Finance Data Entry & Processing

• Perform data entry for premium transactions, payments received, and refunds
• Record and reconcile basic financial entries in accounting or insurance systems
• Assist in premium collection tracking and outstanding balances monitoring
• Support invoice generation, receipts issuance, and payment documentation
• Liaise with finance team on discrepancies and data verification

3. Documentation & Compliance

• Maintain proper filing of policy and financial documents (digital and physical)
• Ensure documentation meets audit and regulatory requirements
• Assist in preparing reports for internal audits and compliance checks
• Handle sensitive financial and client data with confidentiality

4. Coordination & Support

• Liaise with internal departments (business development, finance, operations) for data verification
• Follow up on incomplete documentation or missing financial information
• Support internal stakeholders with documentation and administrative queries

5. Administrative & Operational Support

• Prepare routine reports (e.g., premium reports, policy listings, outstanding payments)
• Assist with renewal tracking and administrative follow-ups
• Support general office administration and ad-hoc tasks as assigned