Key Responsibilities
Operations & Client Administration for Specialized Assistive Technology Centre (SATC)
- Manage client referrals, case assignments, and timely appointment scheduling
- Attend to phone, and email enquiries in a timely and professional manner
- Provide day-to-day administrative support to ensure smooth programme operations
Financial & Billing Administration
- Collect fees, monitor late payments and issue official receipts accurately and timely
- Generate and check weekly collection reports and submit for approval
- Perform cash banking in accordance with organizational procedures
- Prepare and submit monthly billing templates and invoices to funding source
- Initiate procurement processes and process vendor payments
Case Management & Systems Support
- Submit completed AIC cases via eSMF
- Maintain accuracy of CMS data by cross-checking against SATC scheduling records
- Prepare and submit Internal Cost Recovery Forms for services rendered to internal programmes
Reporting & Compliance
- Prepare reports and update management reporting dashboards
- Prepare quarterly updates to SGE and self-administered SMF claims to AIC for submission.
- Prepare half-yearly funding reports for submission to SGE
- Coordinate submission of documents requiring President's and/or Chief Executive Officer's endorsement
Training Administration
- Overseeing the administration and ensuring smooth operations of training programmes provided to external partners.
- Coordinate and clarify incoming training requests and preparation of quotations
- Manage the training calendar.
- Manage training workshop operations and logistics.
- Assist in the preparation of scheduled and ad-hoc reports pertaining to the programme for management review.
- Manage and provide administrative/technical support to trainers both in sessions and in the Training Management System and Learning Management System.
- Conduct and compile data analysis to improve training services.
- Prepare and track invoices to participants/organizations and payment received for training services rendered to ensure there is no late payment.
- Administer and track government grants/funding to ensure that claims applications are duly submitted, and funding received.
- Prepare inter-departmental claims for programme where necessary.
Other Duties
- Perform ad-hoc administrative tasks as assigned
- Support audits, data verification, and compliance checks when required
Job's Holder Requirement
- Degree/Diploma holder or relevant qualifications and at least 2 years experience in an administrative role. Prior experience in training administration would be an advantage.
- Industry-relevant IT knowledge.
- Excellent interpersonal and communication skills, including good writing skills.
- Strong analytical and problem-solving skills.
- Diligent and organized with ability to multi-task while paying close attention to details and prioritizing to meet deadlines
