What You Will Be Working On
You are applying for the position of Administrative Executive (AE) at East Zone, and the role will require you to:
- Oversee enforcement activities to maintain fair usage of our car parks, including instructing service providers on proper action against illegal parking
- Evaluate appeals for Parking Offence Notices, making fair decisions on a case-by-case basis
- Collaborate with Car Park Managers and Supervisors to address user feedback and requests for additional facilities, balancing diverse needs
- Manage a wide range of feedback and requests to ensure smooth car park operations
- Assist in assessing and maintaining high standards of service provider performance, including imposing liquated damages for underperforming areas.
- Maintain car park information in system, perform data management/collation and assist Managers with data analysis to drive data driven operations
- Manage work costings for car park related works
- Perform other job duties assigned, depending on changing operational needs and requirements. This may include cross-deployment to other customer-facing work areas such as handling enquiries on other housing management and season parking matters
What We Are Looking For
- Passionate about delivering customer service and have customers at the heart of our service delivery
- Able to learn and pick up relevant technical and HDB policy knowledge quickly (training will be provided)
- Proficient with written and verbal communication
- Proficient in excel (including pivot table for data analysis) and PowerPoint.
- Empathetic and agile in responding to difficult customer situation
- Motivated, proactive and is an excellent team player
Successful candidates will be offered a 1+1 year contract.
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
