Job Description
Position Statement
The Administrative Executive coordinates Letters of Agreement, secretarial backup, hotel inspections or any other specific projects as assigned, under the general guidance and supervision of the Groups, Meetings & Events Sales Manager and the Events Servicing Manager.
What will you be doing
As the Administrative Executive for Business Development, you will be responsible for performing the following tasks to the highest standards:
- Handle incoming telephone calls with proper qualification and assign calls to the right contact point.
- Responsible for assisting the managers in the administrative such as proposals, Letters of Agreement, banquet event orders, group resumes, thank you letters, post event summaries, etc.
- Handle photocopying and distribution of all correspondence such as memos, banquet event orders, Letters of Agreement, resumes, etc. to concerned departments.
- Maintain a proper filing and trace system for the department.
- Responsible for maintaining the general tidiness of the department and ensuring sufficient stock of stationery and other office supplies.
- Be aware of event details related to the accounts of designated Sales Managers.
- Assist the Sales Managers in liaising with other departments for information (e.g. liaise with Banquet operations for floor plans and equipment / liaise with the Chef for special menus, etc.).
- Maintain a good understanding of clients serviced by designated Sales Managers.
- Handle all enquiries and provide initial suggestions on sales enquiries.
- Handle guests requests independently by supplying information, contacting concerned departments to assist in guests requests and needs.
- Update the department meeting minutes and prepare relevant reports.
- Conduct site inspections if required.
- Responsible for sending out the post-event critique forms with thank you letters at the end of each event.
- Assist in ad-hoc projects as assigned by the supervising Sales Managers and / or Director, GM&E / Assistant Director, GM&E.
- Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues.
- Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.
Qualifications
What are we looking for
Skills
An Administrative Executive, Business Development serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 1 year of experience in a similar capacity with international chain hotels.
- Good communication and interpersonal skills.
- Good team player.
- Able to work under pressure and deal with stressful situations during busy periods.
- Familiar with the local market and good at marketing trend analysis.
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
