Administrative Executive (1-Year Contract)

THE JOB

Account Onboarding & Lifecycle Management

• Documentation & Credit Apps: Facilitate and audit all documentation for client credit account applications, ensuring 100% accuracy prior to submission.

• Approval Workflow: Coordinate the internal approval routing for account creation, liaising with authorized signatories and the Finance team for final setup.

• System Configuration: Perform SCMS (Report Management System) account creation and login setup to enable secure client access to medical reports.

• Modifications & Terminations: Manage the full lifecycle of an account, including UEN updates, company name changes, reactivations, or closures due to cessation or contract non-renewal.

Billing & Pricing Governance

• Account Tagging: Assign relevant packages, service codes, and pricing structures to billing accounts to ensure error-free invoicing.

• CAS Price Vetting: Conduct rigorous vetting of system price adjustments to ensure alignment with formal service agreements.

• Manual Scheme Review: Perform periodic manual audits of pricing schemes and discounts collaborate with Finance to assess margin impact and validate adjustments.

• Concession Management: Prepare and document scheme forms for clients eligible for discounted la carte services.

Clinical Operations Support

• HSRF Customization: Create tailored Health Screening Request Forms (HSRF) that capture specific billing instructions and report delivery preferences for corporate clients.

• Appointment Strategy: Manage the appointment web portal in liaison with the Operations team (creation and modification of slots).

• Lab Liaison: Coordinate with lab providers for official quotations regarding new or modified tests and process IT requisition forms to update the Clinical Administrative System (CAS).

Client Engagement & Scheduling

• Appointment Coordination: Manage multi-channel bookings (Phone, Email, Online), ensuring clients have absolute clarity on service types, locations, and timings.

• EDM Campaigns: Execute Electronic Direct Mail (EDM) campaigns to promote upselling opportunities. Responsibilities include database segmentation, lead follow-up, and ensuring 100% compliance with PDPA and branding guidelines.

General Administration & Ad-hoc Support

• Audit Readiness: Assist in preparing documentation and records for internal and external audits to ensure departmental compliance.

• Process Improvement: Proactively identify bottlenecks in the account creation or billing workflow. Prepare and/or update SOP documents.

• Inter-departmental Liaison: Act as a key point of contact between Sales, Operations, and Finance to resolve client-related discrepancies or urgent service requests.

• Reporting: Prepare monthly administrative reports on account statuses, pending approvals, and campaign performance for Management review.

• Ad-hoc Projects: Perform any other duties or special projects as assigned by the Management or Department Head to support the evolving needs of the business.

  THE PERSON

  • ITE / Higher NITEC in Business Administration or above.

  • Minimum 2-3 years of experience in administrative operations, preferably within healthcare or corporate services.

  • Strong command of the oral and written English.

  • Able to converse in Mandarin to liaise with Mandarin-speaking clients.

  • Microsoft Excel at intermediate or advanced level (for price vetting and data management).

  • Proficient in Clinical Information Systems (CAS/SCMS experience is a plus).

  • Familiar with EDM tools and database segmentation.

  • Meticulous attention to detail: Essential for billing configuration and credit documentation.

  • Communication: Able to liaise effectively between Account Managers, Finance, and external Lab providers.

  • Compliance-Minded: Strict adherence to PDPA and internal audit protocols.