Administrative Assistant

Key Responsibilities

• Handle customer chats and enquiries across e-commerce platforms in a polite and timely manner.

• Assist with order processing, order tracking, and basic delivery coordination.

• Update and maintain product listings, prices, and stock information on e-commerce platforms.

• Support refund, return, and exchange requests according to company guidelines.

• Assist in simple content updates such as uploading product images, banners, or promotional visuals.

• Monitor online orders and flag issues such as delays, missing items, or system errors.

• Provide basic administrative support including data entry, record keeping, and report preparation.

• Coordinate with internal teams (Warehouse, Delivery, Sales) to ensure smooth daily operations.

• Perform ad hoc administrative and operational tasks as assigned.

  Requirements

  • Strong attention to detail and organisational skills.

  • Good communication and problem-solving skills.

  • Familiarity with major online marketplaces is an advantage.

  • Able to work independently and in a fast-paced environment.

  • 5.5-day work week: Mon-Fri (8am-5pm), Sat (8am-12pm).