Search Jobs
Search by job, company or skills
Search by job, company or skills
Provide strategic leadership by developing and implementing operational and financial plans, setting performance targets, and overseeing overall contact centre operations.
Ensure smooth delivery of inbound, outbound, email, chat, and back-office services while optimizing staffing, scheduling, and workflow efficiency
Build and maintain strong client relationships, manage escalations, and participate in client reviews, audits, and contract discussions.
Oversee budgeting, forecasting, cost control, and account profitability while identifying new revenue and business development opportunities.
Lead sales sourcing efforts, negotiate contracts and renewals, and support proposal development and pricing.
Job ID: 135628885
