Provide ongoing administrative and operational support to the leadership and operational teams to ensure smooth day-to-day functions and the achievement of organizational goals and KPIs through effective coordination, reporting, documentation, and service support.
Task 1: Back Office Administration
- Establish and manage routine processes for invoices and purchase orders, including obtaining approvals and signatures for services, jobs, and tasks provided by third-party vendors.
- Coordinate with internal stakeholders (e.g. projects, visual, training, merchandising, and operations teams) to support services and works, ensuring plans are executed effectively.
- Manage post-service and post-work activities, including payment processing, follow-ups, and service scheduling.
- Ensure adequate supply of office essentials, stationery, and operational items by monitoring usage, placing orders, and forecasting long-term requirements.
- Maintain proper filing, tracking, and documentation of operational records, invoices, service logs, rosters, and performance reports.
- Handle incoming calls, external communications, feedback, and cross-department coordination, ensuring timely follow-up with relevant stakeholders.
Task 2: Operations & Team Support
- Compile monthly operational reports and verify remuneration and entitlement data, coordinating with the P&O / HR team where required.
- Consolidate monthly documentation and submission reports, ensuring accurate record-keeping and proper storage.
- Collect team rosters prior to month-end and submit for review and approval.
- Manage requests for supplies and essential items, ensuring cost efficiency and proper controls.
- Arrange services and consumable items upon management approval.
- Coordinate with cross-functional teams to support equipment and service requirements.
- Handle delivery and distribution of documents and essential items to internal teams, landlords, and vendors.
- Perform other duties as required or assigned.
Task 3: Management & Cross-Functional Support
- Arrange meetings and appointments as requested by management and assist with meeting minutes when required.
- Support management in vendor and service provider engagements, including price comparisons and related administrative tasks within stipulated timelines.
- Compile daily, weekly, monthly, or annual reports from internal systems, service provider portals, and external platforms as requested.
- Support workplace safety and health standards by maintaining a safe working environment, monitoring SOP compliance, and addressing issues when necessary.