About the Role:
As a CBRE Admin Executive, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do:
- Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
- Addressing complaints and feedback and creation of work order in the relevant system
- Understand the scope of the contract and make sure that all work is carried out accordingly.
- Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
- Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
- Deliver monthly reporting support on Contract and Business Unit Reviews.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You'll Need:
- Minimum GCE O Levels with a pass in English and Mathematics.
- Minimum 3 years of job-related experience.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups
Do note that this role is on a 5.5 day work week basis.
