Job Summary
This role provides administrative and customer service support, including managing systems, handling mail and courier coordination, and responding to customer enquiries while ensuring timely follow-up and case routing. It also supports day-to-day operations by maintaining records and assisting internal processes.
Responsibilities
- Provide administrative support, including maintaining systems, managing access/roles, and updating records
- Assist with coordination of corporate gifts and billing contact updates
- Prepare and manage outgoing mail (local and overseas)
- Coordinate courier pickups and deliveries, ensuring timely completion and proper tracking
- Provide customer service support by responding to enquiries across service channels within service standards
- Handle enquiries, provide clarifications, and route or escalate cases to relevant teams when required
Requirements
- Minimum GCE O Level
- Prior customer service or administrative experience is an advantageGood verbal and written communication skills
- Basic computer skills (e.g. Microsoft Office, Excel) and able to learn new systems
Other Information
- Location: Buona Vista
- Working Schedule: Mon - Thu (8.30am - 6pm/9-630pm), Fri (830am - 530pm/9-6pm)
- Salary: $2,650
Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918
