Job Purpose:
To provide administrative, coordination, and operational support to the sales and management team, ensuring smooth daily operations, efficient customer service, and timely follow-up on orders, shipments, and documentation.
Key Responsibilities:
Sales Coordination
- Support the sales team in processing customer orders, quotations, and invoices accurately and promptly.
- Coordinate with production, logistics, and warehouse teams to ensure timely delivery and order fulfilment.
- Maintain and update sales records, price lists, and customer databases.
- Prepare sales reports, forecasts, and other related documentation as required.
- Assist in following up with customers on outstanding payments and pending orders.
- Liaise with suppliers for product information, samples, and delivery schedules.
Administrative Support
- Handle general administrative duties including filing, correspondence, and office supply management.
- Manage internal documentation such as purchase orders, delivery orders, and inventory records.
- Assist in organizing meetings, appointments, and travel arrangements for management.
- Support HR and finance functions with simple administrative tasks such as claims, attendance records, and petty cash management.
Customer Service
- Attend to customer inquiries via phone or email in a professional and timely manner.
- Provide accurate product and pricing information to customers.
- Follow up on customer feedback, complaints, and requests, ensuring resolution and customer satisfaction.
Coordination & Communication
- Act as a liaison between the sales team, logistics, and other departments to ensure seamless coordination.
- Support sales events, trade shows, and promotional activities when required.
- Maintain proper communication and documentation flow across departments.
Requirements:
- Diploma in Business Administration, Sales & Marketing, or related discipline.
- Minimum 2 years of experience in sales coordination or administrative support (FMCG experience preferred).
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Good communication, organizational, and multitasking skills.
- Detail-oriented, proactive, and able to work independently.
Key Attributes:
- Strong sense of responsibility and urgency.
- Team player with positive work attitude.
- Customer-oriented with good interpersonal skills.
