Job Summary
Provide comprehensive administrative and sales support to the sales team by managing customer enquiries, processing orders, preparing sales documents, coordinating and maintaining accurate sales records and databases.
Responsibilities
- Respond to customer enquiries promptly to support sales conversion and customer satisfaction
- Follow up on sales orders, quotations, and invoices to ensure timely processing and accuracy
- Prepare and organize sales documents, reports, and related paperwork to support sales operations
- Coordinate communication between customers, suppliers, and internal departments to facilitate smooth workflow
- Assist in order processing, arrange deliveries, and track shipments to ensure on-time fulfillment
- Maintain accurate filing and documentation of sales records to support audit and reporting needs
- Update and manage customer information and sales databases to ensure data integrity
- Perform daily office administration tasks including data entry, documentation, and correspondence to support team efficiency
- Assist in preparing sales reports and monitoring sales activities to provide insights for management
- Execute ad-hoc duties assigned by management to support business needs
Preferred competencies and qualifications
- Experience in sales support, administration, or customer service to enhance role effectiveness
- Proficient in Microsoft Office (Word, Excel, PowerPoint) to efficiently complete documentation and reporting tasks
- Strong communication and interpersonal skills to engage effectively with customers and team members
- Ability to multitask, stay organized, and pay attention to detail to manage workload and maintain accuracy
- 5 Days/Week (Mon - Fri: 8.00am - 5.00pm)
