Key Responsibilities:
Admin (Primary Role - Aircon Coordination):
- Handle customer enquiries (WhatsApp, calls, email)
- Arrange and coordinate servicing and installation schedules
- Assign daily jobs to technicians and monitor job progress
- Follow up with customers on appointments and job completion
- Track and manage service contracts and renewal dates
- Maintain job records, customer database, and service history
- Prepare and send quotations and job confirmations
- Coordinate with technicians and internal team for smooth operations
Finance (Secondary Role):
- Issue invoices and follow up on payments
- Perform basic data entry for accounts (AP/AR)
- Assist with simple bookkeeping and record keeping
- Liaise with external accountant when required
Requirements:
- Experience in admin / coordinator / scheduling role preferred
- Basic accounting knowledge is an advantage
- Strong communication skills (WhatsApp & phone coordination)
- Well-organized and able to handle multiple tasks
- Able to work independently in a WFH environment
- Responsive and able to handle fast-paced coordination work
Working Arrangement:
- Monday to Saturday
- Mostly Work From Home (WFH)
- Required to report to office when necessary
- Must be responsive during working hours
