Company Overview
CardioScan is a global leader in cardiac monitoring solutions, providing heart data and analysis to health practitioners globally through innovative cloud-based software. We focus on quality, accuracy, and speed to support critical heart health decisions.
Job Summary
The Admin & Customer Support Executive will independently manage front-line customer interactions, coordinate logistics, and support sales operations to ensure timely delivery and high-quality service, contributing to process improvements and customer satisfaction.
Responsibilities
- Serve as the first point of contact for visitors and customers, managing inquiries via phone, email, and chat to deliver prompt, professional support
- Troubleshoot and resolve customer issues related to products, services, or orders, escalating complex cases to relevant departments and ensuring timely follow-up
- Coordinate inbound and outbound logistics to ensure accurate receipt, release, and timely delivery of goods, improving operational flow
- Assist the sales team by performing administrative tasks that support sales activities and customer relationship management
- Maintain and update customer and sales databases accurately to support data integrity and reporting needs
- Prepare weekly and monthly sales reports, analyze sales and customer data to identify trends and recommend improvements
- Manage correspondence including emails, phone calls, and mail to ensure effective communication within the company and with external parties
- Organize and maintain sales and customer-related files and documents for easy retrieval and compliance
- Manage office supplies inventory to ensure availability and efficient use of resources
- Liaise between sales, customers, suppliers, vendors, and other departments to facilitate smooth communication and coordination
- Track orders from placement to delivery, monitoring inventory levels and coordinating with teams to maintain stock availability
Preferred competencies and qualifications
- 1-3 years of experience in sales, customer service, administration, or a similar role
- Diploma or ITE certification in business administration or a related field preferred
- Proficiency in CRM software (Monday.com), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools
- Ability to work independently in a fast-paced environment and adapt to company growth
- Strong multitasking and prioritization skills to manage competing demands effectively
- Patience, empathy, and problem-solving skills to handle customer inquiries and complaints professionally
- Accuracy in data entry, order processing, and documentation
- Strong communication skills and a collaborative team-player attitude aligned with company core values
