Admin Associate

Responsibilities:

- Report directly to the Assistant General Manager.

- Answer client inquiries on the several services provided by the organization.

- Provide accurate information to clients on policies, procedures and service.

- Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner.

- Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver.

- Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

- Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to.

- Assist with the sales team when required.

- Participate & represent on behalf of the company's services with confidence.

- Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

- Any other duties assigned.

Requirements:

- 1-2 years of experience in an operational capacity in customer service and administrative roles.

- Diploma or Degree in any field would be advantageous.

- Certificate of Employment Intermediary (CEI Basic) is a requirement, candidates without may still be considered.

- Takes initiative and able to be flexible while adhering to SOPs at the same time.

- Proficiency in Microsoft Office Suite applications.

- Good command of English (Written & verbal).

- Experience in healthcare would be advantageous.

- 5-days work week including Saturdays.

- Must be ready to answer client queries at any time.

- Singaporeans only.

Benefits:

- Attractive base salary and excellent incentive model.

- Great opportunity for career development in a growing market and company.

- Industry-specific training and coaching by a highly experienced team.

- 15 days annual leave.