Summarized Purpose:
- Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services.
- Acts as the point of contact for external stakeholders, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner.
- Triages calls where necessary to appropriate individual/departments and follow through to resolution.
- Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
- Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
- Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
- Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible.
Job Qualification
Education and Experience:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Knowledge, Skills and Abilities:
- English languages (Speaking, Reading, Writing)
- Proficient in Korean language to effectively comminication with internal and external stakeholders based in S. Korea.
- Accurate data entry skills with intermediate computer skills including Microsoft Office
- Strong analytical, interpersonal and time management skills
- Strong client and phone service skills
- Excellent verbal communications and customer service skills in the English language
- Critical thinking and problem solving skills to support quality decision making
- Good written and oral communication skills
- Ability to work in a collaborative team environment
