Actimize DevOps & Batch Support Analyst

Key Responsibilities:

• Program & Project Leadership
• Lead end-to-end delivery of AIOps and AI transformation initiatives.
• Develop and manage project plans, schedules, budgets, resources, and milestones.
• Establish project governance frameworks and reporting mechanisms.
• Define project scope, objectives, deliverables, assumptions, and dependencies.
• Ensure alignment between business objectives and technology implementation activities.
• Drive successful adoption of AI-powered operational capabilities across support teams.
• Stakeholder Management
• Manage relationships with customer leadership, IT Operations teams, Service Management teams, cloud teams, and implementation partners.
• Serve as the primary point of contact for project governance and delivery oversight.
• Facilitate steering committee meetings and executive reviews.
• Communicate project progress, risks, issues, and decisions to stakeholders.
• Ensure business and operational teams remain aligned throughout the transformation journey.
• AIOps Transformation Management
• Drive implementation of AI-driven operational use cases including:
• Incident Intelligence
• Event Correlation
• Alert Noise Reduction
• Root Cause Analysis
• Predictive Monitoring
• Automated Remediation
• Knowledge Management Automation
• AI-assisted Service Desk Operations
• Coordinate deployment of AI agents and Copilot-based operational assistants.
• Ensure use cases are prioritized based on business value and operational impact.
• Track realization of expected benefits and KPIs.
• Governance, Risk & Compliance
• Establish project governance structures and reporting frameworks.
• Identify delivery risks, dependencies, and mitigation strategies.
• Manage change requests, scope variations, and project escalations.
• Ensure compliance with organizational standards, security policies, and AI governance requirements.
• Maintain project documentation and audit readiness.
• Change Management & Adoption
• Drive organizational change management activities.
• Ensure operational teams are prepared for AI adoption.
• Coordinate training, communication, and awareness programs.
• Monitor adoption metrics and user feedback.
• Support transition into Business-as-Usual (BAU) operations.
• Reporting & Executive Communication
• Prepare and present:
• Project Status Reports
• Steering Committee Updates
• Executive Dashboards
• Risk and Issue Logs
• Financial Reports
• Benefits Realization Reports
• Change Management Updates
• Program Health Assessments
• 10+ years of project or program management experience.
• Proven experience delivering Infrastructure Transformation, ITSM Transformation, or Cloud Transformation programs.
• Experience managing enterprise-scale technology projects involving multiple stakeholders and vendors.
• Experience in Infrastructure Operations, Application Support, Service Management, or Managed Services environments.
• Strong knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
• Familiarity with AI, automation, and digital transformation initiatives.