We are looking for a detail-oriented and customer-focused Accounts Receivable Officer (3-year employment contract) to support billing, collections, and customer enquiry management within a fast-paced environment. This role is ideal for individuals who enjoy balancing financial administration with customer service responsibilities while ensuring accurate and timely processing of transactions.
Key Responsibilities
- Manage and respond to a high volume of customer enquiries via email, phone, and ticketing systems in a professional and timely manner.
- Handle customer enquiries and cases daily while maintaining service quality and accuracy.
- Perform debtor follow-ups through phone calls and emails to support timely collection of outstanding payments.
- Process accounts receivable transactions including billing, receipting, refunds, and debtor management activities.
- Investigate and resolve billing and payment-related issues while providing excellent customer service.
- Maintain accurate records and ensure compliance with established financial processes and procedures.
- Escalate complex cases appropriately and collaborate with internal stakeholders to ensure timely resolution.
- Support continuous improvement initiatives related to accounts receivable and customer service operations.
Requirements
- Diploma in Accounting, Finance, Business Administration, or a related discipline.
- Minimum of 2 years of experience in customer service, financial services, shared services, or operations-related roles.
- Prior experience in Accounts Receivable, billing, collections, debtor management, or finance operations is preferred.
- Experience handling high-volume customer enquiries through phone, email, or ticketing platforms is an advantage.
- Comfortable conducting collection and follow-up activities while maintaining a customer-centric approach.
- Proficiency in Microsoft Office applications, particularly Microsoft Excel.
- Experience with ERP systems such as SAP is an advantage.
- Familiarity with Zendesk or similar customer ticketing systems is preferred.
- Ability to work independently, prioritise workload effectively, and thrive in a fast-paced environment.
Working Arrangement
- On-site role.
- Comprehensive onboarding and training will be provided.
Why Join Us
- Opportunity to build expertise in finance operations and accounts receivable.
- Collaborative and supportive working environment.
- Exposure to large-scale financial and customer service operations.
- Career growth and development opportunities within a reputable organisation.
