Job Responsibilities:
- Actively perform reminder calls to customers in recovering outstanding debts.
- Handle client enquiries related to invoices, payments, outstanding balances, and financial assistance requests.
- Investigate and resolve disputes relating to billing and payments, while coordinating with relevant parties to ensure timely case closure.
- Maintain and update client credit files and account records accurately.
- Monitor outstanding accounts and follow up on due and overdue payments from clients.
- Ensure all collection activities and follow-ups are properly documented and updated in the system.
- Work closely with internal and external stakeholders on Accounts Receivable matters.
- Perform other ad-hoc duties as assigned.
Job Requirement
Education Required:
- Diploma in Accounting, Finance, or a related field
Experience Required:
- 1-2 years of experience in accounts receivable, credit, or collections
- Basic understanding of accounting principles
