We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team.
Responsibilities
- Serve as the main point of contact for the client's concerns and needs
- Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals
- Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs
- Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
- Responsible for keeping current customers satisfied and delivering exceptional customer service
- Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business, and to facilitate customer need fulfilment
- Generate progress reports for clients and management within the company
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Collect and analyse data to learn about customer behaviour
- Identify upsell, cross-sell, and renewal opportunities and communicate with the management
- Act as a customer advocate with a focus on improving the buying experience
- Monitor and analyse customers usage of the product and solution
- Responsible for working with the Sales and management to onboard and integrate new customers, and developing existing customer relationships
Requirements
- Diploma or Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
- Possess a minimum of 4 years of account and customer experience or relevant role, with knowledge in the IT sector, is preferred
- Have a strong network and cybersecurity in the enterprise and government sectors, as well as in the local IT market
- Strong interpersonal, communication (both verbal and written) and presentation skills
- Excellent listening and negotiation abilities
- Able to strategise and build strong rapport with customers and team members
- Experience delivering client-focused solutions to customer needs
- Natural relationship builder with integrity, reliability and maturity
- Self-motivated and able to thrive in a results-driven environment
- Possess bid management experience
