Account Strategist / Account Manager

Client Management

• Act as the main point of contact for assigned client accounts

• Build and maintain strong, long-term client relationships

• Lead client meetings, calls, and presentations

• Understand client goals, challenges, and KPIs

• Manage expectations and ensure high levels of client satisfaction

Account Growth (Upsell & Cross-Sell)

• Identify opportunities to upsell existing services and cross-sell new offerings

• Proactively recommend solutions that align with client needs and business goals

• Prepare proposals, estimates, and scope documents for additional work

• Collaborate with sales and leadership teams on account growth strategies

Project & Internal Coordination

• Translate client requirements into clear briefs for internal teams

• Coordinate with creative, marketing, media, and/or technical teams to ensure timely delivery

• Monitor timelines, budgets, and scope to prevent overruns

• Flag risks early and help resolve issues before they escalate

Reporting & Performance

• Track account performance and project progress

• Prepare and present reports, updates, and results to clients

• Use data and insights to inform recommendations and renewals