Responsibilities
- Perform accurate setup and maintenance of customer profiles across various e-banking platforms based on approved documentation and internal procedures.
- Ensure all customer data updates are completed within established service level agreements (SLAs) and operational cut-off timelines.
- Tag and maintain user access roles such as authorisers and administrators within banking systems to support ongoing compliance and screening requirements.
- Handle enquiries, follow-ups, and status updates related to customer profile maintenance in a timely and professional manner.
- Maintain and update operational tracking sheets and records accurately to support workflow monitoring and reporting.
- Conduct live verification checks within systems to ensure data integrity, accuracy, and compliance with internal controls.
- Support daily operational activities and participate in task rotations within the department as required.
- Collaborate closely with internal stakeholders and team members to ensure smooth processing and issue resolution.
- Uphold high standards of operational risk awareness, data confidentiality, and information security practices.
- Contribute to continuous improvement initiatives and support the team in enhancing operational efficiency and customer experience.
Requirements
- Degree in Business, Banking, Finance, or a related discipline.
- Keen attention to detail with the ability to work accurately in a high-volume operational environment.
- Good analytical and problem-solving skills with the ability to manage tasks independently and prioritize effectively.
- Excellent communication and interpersonal skills to engage professionally with colleagues and stakeholders.
- Proficient in Microsoft Office applications, especially Microsoft Excel and Word.
- Ability to work in a fast-paced environment while maintaining high standards of accuracy and service quality.
- A proactive and adaptable team player with a strong sense of responsibility and ownership.
Interested candidates may send in their resume and cover letter directly to [Confidential Information] (R1434374), stating the position as the subject title in the email.
Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374
Your Safety and Data Security Matter to Us
ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [HIDDEN TEXT].
Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.
