At GERMS, Account Servicing is not about relaying messages. It's about owning momentum.
You are the bridge between ambition and execution—translating business problems into creative opportunities, and creative ideas into real-world impact. You don't wait for instructions. You anticipate, challenge, and move.
What You'll Do
1. Own the Client Relationship
- Be the primary point of contact; trusted, responsive, and always two steps ahead
- Understand client business goals, not just campaign briefs
- Build long-term partnerships grounded in clarity, confidence, and delivery
2. Drive Projects End-to-End
- Lead campaigns from brief to launch with precision and pace
- Align internal teams (Creative, Content, Tech, Media) to deliver seamlessly
- Manage timelines, budgets, and expectations without drama
3. Turn Briefs into Opportunities
- Interrogate briefs. Push for sharper insights and clearer objectives
- Translate business challenges into inspiring creative directions
- Ensure every output ladders back to strategy and results
4. Protect the Work
- Present ideas with conviction and clarity
- Manage feedback constructively, filter noise, amplify what matters
- Champion good work internally and externally
5. Stay Commercially Sharp
- Track scopes, costs, and profitability across projects
- Identify upsell and growth opportunities within accounts
- Ensure work is not just great but also valuable
Who You Are
- Proactive Operator – You don't wait to be told. You move first
- Business-Minded – You think beyond ads; you understand impact
- Calm Under Pressure – Fast-paced doesn't shake you, it sharpens you
- Clear Communicator – No fluff. Just sharp thinking, well delivered
- Team Player – You elevate the people around you
What You Bring
- 4+ years in account servicing / client management (agency experience preferred)
- Strong understanding of digital, social, and integrated campaigns
- Proven ability to manage multiple projects and stakeholders
- Confidence in presenting and defending ideas
Why GERMS
We're not here to do more ads. We're here to do better ones.
- Independent, fast, and built on action, not layers
- A culture where ideas win, not titles
- A team that steps in, not steps back
- Real opportunities to grow, lead, and shape the work
Bottom Line
If you're looking to service accounts, this isn't it.
- If you're ready to drive work that matters—welcome to GERMS.
