About Social Jet:
Social Jet is a fast-growing influencer marketing agency based in Singapore. We help brands maximize their online presence through strategic influencer campaigns on platforms like Instagram and TikTok. With a vast network of influencers and a proven framework for success, we've consistently delivered clear ROI and outstanding results for our clients with strategic campaigns and activations.
Our portfolio includes successful campaigns across diverse industries such as e-commerce, beauty, skincare, luxury, lifestyle, finance, home & living, and automotive, catering to startups, SMEs, and enterprises alike.
About the Role:
As our Account Manager, you will play a key role in shaping the success of our influencer marketing campaigns while managing and mentoring a team. You will serve as the primary point of contact for clients, working closely with our internal team and influencers to ensure smooth execution of projects, high-quality content delivery, and exceptional client satisfaction.
This senior position requires a strong understanding of influencer marketing, a proven track record in agency work, team management experience, and excellent client relationship skills.
Your role would comprise mainly of the following:
- Client Management
- Campaign Management
- Influencer Management
- Team Management
Client Management
Managing Client Updates
- Keep clients informed about project progress and updates.
- Follow up with clients to ensure their needs and expectations are met.
- Ensure consistent and ongoing communication with all active clients.
- Maintain strong relationships with clients through regular communication.
Managing Client Calls
- Ability to lead client calls remotely via Zoom and in-person meetings when needed.
- Schedule and conduct client calls to discuss project progress and updates.
- Address client inquiries and concerns during calls.
- Ensure all client interactions are professional and productive.
Managing Client Onboarding
- Oversee the onboarding process for new clients.
- Ensure all necessary documentation and information is collected.
- Provide clients with a clear understanding of the agency's processes and expectations.
Campaign & Influencer Management
Managing KOL Shortlisting and Scripts
- Identify and shortlist Influencers & Creators for campaigns.
- Oversee the creation and approval of content & scripts for KOLs.
Influencer Coordination
- Shortlist Influencers for client campaigns using our process.
- Work closely with our network of influencers and content creators to ensure they receive clear briefs and guidelines for content creation.
- Assist in their content creation.
- Monitor influencer deliverables, deadlines, and campaign performance.
Budget Management
- Monitor and manage project budgets.
- Ensure expenditures stay within allocated budgets.
- Ensure projects are delivered on time, within scope, and within budget.
Team Management
- Leadership & Oversight: Lead and manage the team's daily operations, ensuring tasks are delegated effectively and campaigns run smoothly.
- Training & Development: Train and mentor team members, identify skill gaps, and provide resources for improvement.
- Resource Allocation: Distribute workload efficiently, balancing team capacity with project needs.
- Collaboration & Communication: Foster strong communication within the team and with clients to ensure alignment and address any challenges.
- Problem-Solving: Resolve conflicts, troubleshoot issues, and maintain team morale.
- Quality Assurance: Review and ensure deliverables meet client expectations and agency standards.
- Process Optimization: Streamline workflows, implement best practices, and maintain updated SOPs.
- Recruitment & Onboarding: Assist in hiring and integrating new team members effectively.
Requirements
- Operational & Team Management Skills: Experience managing teams, coordinating tasks, and overseeing daily operations to ensure efficiency and productivity.
- Leadership & People Skills: Strong leadership skills, with the ability to mentor, motivate, and guide a team. Proven experience in leading team meetings, conducting 1:1 check-ins, and fostering a collaborative environment.
- Strategic & Creative Thinker: Ability to develop strategic proposals, think creatively to solve client challenges, and drive innovation within the team.
- Excellent Communication & Presentation Skills: Strong written and verbal communication skills, with the ability to create and present to clients.
- Industry Knowledge: Familiarity with the influencer marketing industry, including trends, tools, and competitor landscape, to provide insights and maintain a competitive edge.
- Adaptable & Resourceful: Ability to adapt to changing business needs and find solutions to complex problems in a fast-paced environment.
What We Offer:
- Flexible work arrangements, including remote options.
- Competitive salary with performance-based bonuses/commissions.
- Opportunities to work on exciting campaigns for high-profile brands.
- A collaborative, innovative, and growth-oriented team culture.
How to Apply:
If you're ready to join our fast growing agency that's redefining influencer marketing, send your application through this portal or email us at [Confidential Information] with the subject line: Account Manager [SG].
We look forward to hearing from you!
Thank you!
