Job Summary:
The Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth. This role will use your specialized expertise to identify issues, recommend best practices, and lead functional projects. Your contributions will result in business or process improvements within the function.
In your day-to-day role you will
- Develop and execute account strategies aligned with PayPal's vision to deliver sustainable, long-term value for merchants and PayPal.
- Is accountable for merchant account and owns senior strategic relationships, positing themselves as trusted advisors
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
- Build and maintain strategic relationships with merchant, driving alignment with merchant goals and PayPal's solutions.
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
- Lead the overall strategy and delivery of PayPal's solutions, ensuring alignment with merchant priorities and driving shared success.
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
- Drive merchant retention, including churn mitigation / negotiation, and renewal processes
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
- Leverage competitive and industry insights to refine account strategies and influence PayPal's broader business initiatives.
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
- Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
What do you need to bring
- 5+ years of experience in account management or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
- Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upselling, and cross-selling efforts.
- Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
- This role supports clients across South-East Asia, with a significant portfolio in Vietnam. As the role involves regular direct engagement with Vietnamese-speaking stakeholders, including commercial discussions and account management activities conducted in Vietnamese, proficiency in Vietnamese would be advantageous.
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
- Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
