Key Responsibilities
- Act as the primary point of contact for Japanese clients and support ongoing account relationships
- Coordinate client requests and service arrangements with internal operations and finance teams
- Prepare quotations, service confirmations, and basic client reports
- Support account growth through consistent follow-ups and client servicing
- Handle client inquiries and ensure timely communication
- Assist in maintaining customer satisfaction and long-term client relationships
Required Skills and Experience
- Proficiency in English and Japanese (spoken and written) to liaise with Japanese clients
- Relevant experience in account support, customer service, or client-facing roles
- Strong communication, coordination, and follow-up skills
- Ability to manage multiple tasks and meet deadlines
- Understanding of Japanese business culture is an advantage
