Working Location: East
Working Hours: 5-day work week/Office Hours
Salary: Up to S$7,000/month (Negotiable)
Key Responsibilities:
- Act as the primary contact for addressing client concerns and requirements.
- Foster and enhance client relationships to establish long-term partnerships by engaging with key business leaders and stakeholders.
- Keep detailed and up-to-date client records, including contract updates and renewals.
- Collaborate with customers and internal cross-functional teams to deliver solutions promptly and effectively, aligning with customer expectations.
- Gain in-depth knowledge of our products and services to effectively identify opportunities for upselling and cross-selling.
Respond to customer inquiries and requests, ensuring their needs are met effectively. - Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Monitor accounts to ensure customers receive services that align with their budgets and requirements.
- Maintain high customer satisfaction by delivering outstanding service on a daily basis.
- Regularly collaborate with internal team members to review progress, identify improvements, and address customer needs.
- Prepare detailed progress reports for clients and internal management.
- Clearly communicate the status of monthly or quarterly initiatives to stakeholders, both internal and external.
- Track and forecast key account metrics to ensure optimal account management.
- Gather and analyse customer data to gain insights into behaviour and preferences.
- Identify opportunities for upselling, cross-selling, and contract renewals, and share updates with management.
- Serve as a customer advocate, prioritising enhancements to the buying experience.
- Monitor and evaluate customer usage of products and solutions to identify trends and areas for improvement.
- Collaborate with Sales and management teams to onboard new customers and nurture existing relationships.
Key Requirements:
- Diploma or Bachelor's degree in Marketing, Business Administration, IT, Communications, Engineering, or a related field.
- At least 4 years of experience in account and customer management roles such as Account Manager, Key Account Manager, Sales Account Manager, or Customer Service Manager, with a preference for candidates familiar with the IT sector.
- Strong knowledge of network and cybersecurity in the enterprise and government sectors, along with familiarity with the local IT market.
- Excellent critical thinking and problem-solving skills.
- Proven ability to communicate, present, and influence key stakeholders across all organisational levels, including executive and C-suite.
- Demonstrated success in managing multiple account management projects simultaneously while maintaining a high level of attention to detail.
- Consistent track record of meeting or exceeding quotas, with positive customer feedback.
- Strong interpersonal, verbal and written communication, and presentation skills.
- Exceptional listening and negotiation abilities.
- Skilled in strategising and building strong relationships with customers and team members.
- Experienced in delivering client-centric solutions tailored to customer needs.
- A natural relationship builder with integrity, reliability, and maturity.
- Proficient in collecting, tracking, and analysing large datasets.
- Self-driven and able to excel in a results-oriented environment.
- Hands-on experience with bid management processes.
Nextbeat Singapore Pte.Ltd.
EA License Number: 22C1267
EA Personnel No: R22110252
