Account Manager (Integrated Digital Marketing)

As an Account Manager at iFoundries, you will be the primary heartbeat of our client relationships. You aren't just a point of contact; you are a strategic orchestrator. You will translate client business goals into actionable briefs for our Creative, Tech, and Performance Marketing teams, ensuring that every deliverable aligns with our standard of excellence and the client's ROI.

• Client Advocacy & Strategy: Act as the direct consultant for clients, understanding their business objectives and providing marketing-led solutions.
• Cross-Functional Orchestration: Manage the end-to-end delivery of projects by coordinating with the marketing operations managers:
• Creative: To ensure brand alignment and high-quality aesthetic output.
• Tech:To oversee web/app development and technical integrations.
• Performance:To monitor campaign KPIs, SEO/SEM, and data-driven growth.
• Scope & Resource Management: Define project scopes, manage timelines, and, where internal bandwidth is capped, source and manage external vendors to ensure seamless delivery.
• Commercial Growth: Identify opportunities for upselling or cross-selling iFoundries services that genuinely add value to the client's ecosystem to the Sales Team
• Quality Control: Review all team outputs before they reach the client to ensure they meet the brief and the iFoundries standard of quality
  

• The Marketing Generalist Mindset: A strong foundational knowledge of digital marketing (Social, Content, Search, and Lead Gen).
• Integrated Strategy: Ability to look at a client's problem and decide if the solution is a Tech fix (new landing page), a Creative fix (better ad visuals), or a Performance fix (better targeting).
• Technical Literacy: You don't need to code, but you must understand how CMS, APIs, and web architectures impact a project's timeline.
• Creative Intuition: Ability to distinguish between good design and strategic design that converts.
• Project Management: Proficiency in systems-based workflows (e.g., ActiveCampaign) to keep internal teams on track without micromanaging.
• High-Stakes Communication: Exceptional ability to manage expectations, navigate difficult conversations, and present complex ideas simply.
  

• Stakeholder Management: The glue factor. Candidates must be able to push back on a client's unrealistic deadline while simultaneously motivating the internal Creative team to hit it.
• Commercial Acumen: Not just managing the account, but growing it. Identifying when a client needs a Performance Marketing audit or a website refresh
• Agility: Ability to pivot mid-campaign if the data (Performance Marketing) shows the current creative isn't hitting the mark.
  

• Project Management Frameworks: Knowledge of Agile or Scrum to interface with your Tech team without slowing them down.
• Basic Tech Specs: Ability to read a sitemap and understand what an API integration entails so they don't over-promise to a client.
  

• 2-4 years of experience in a digital agency or marketing environment.
• A systems over willpower approach to managing tasks and deadlines.
• Strong agility and the ability to pivot when project requirements shift.
• A proactive nature, you spot a bottleneck before it becomes a stop-block.
  

1. Client Retention Rate: Ensuring long-term partnership through trust and reliability.
2. Project Profitability: Managing scope creep to ensure projects remain within the allocated hours/budget.
3. Team Feedback: How effectively the Creative, Tech, and Performance teams feel protected and briefed by the Account Manager.
   

• Minimum Education:Diploma in Marketing, Communications, Business, or a related field.
• Experience:* 3–5 years in a Digital Agency or Similar Role.
• Must have managed a portfolio of at least 5 active accounts simultaneously.
• Language: Native-level proficiency in English (Written and Spoken). Proficiency in a second language (Mandarin/Malay/Tamil) is a strong plus for local client rapport.

We value Openness. You are expected to be the single source of truth for the client, if a technical deployment is delayed, you lead with the why and the fix, not an excuse.