Account Manager (IFS)

Job Description:

• Ensure contract compliance and meet or exceed KPIs.
• Foster a culture of service excellence and continuous improvement
• Monitor and update account processes and procedures
• Collaborate with Site Lead to develop and execute strategic business plans
• Maintain data integrity in management systems
• Deliver contractual and ad-hoc reports punctually
• Oversee contractor on/off boarding, induction and adherence to standards
• Monitor planned preventive maintenance in line with regulations.
• Supervise minor repairs and ensure timely, safe and budgeted service delivery.
• Support engineering during planned or unplanned power shutdowns.
• Uphold safety protocols and crisis management procedures
• Manage financial targets, expenses and budgets including raising Change Requests.
• Oversee supply chain delivery, ensuring service quality
• Ensure accurate and timely financial reporting and billing
• Manage staff performance, development and recruitment
• Enforce compliance with Health, Safety, Environmental and Risk Management policies.
• Report incidents and implement emergency escalation processes.
• Cultivate teamwork, collaboration and personal development within the team.
• Manage workload, resourcing and succession planning
• Any other ad-hoc works assignment by the management.

Job Requirement:

• Degree in Facilities Management, Estate Management, Building or relevant related discipline from a recognized tertiary institute
• At least 5 years of relevant experiences in facilities management and business development portfolios
• Able to work independently with minimum supervision
• Able to conduct market outreach and marketing
• Proactive and independent
• Dynamic and multi-tasking capabilities