Account Manager (Facilities Services)

About the Company

Primech A & P is a leading Integrated Facility Services company in Singapore, delivering cleaning, maintenance, and property services across commercial, residential, institutional, and government sectors. With over a decade of operational experience, we serve a diverse portfolio of clients including commercial buildings, airports, educational institutions, hawker centres, and residential developments.

Find out more about our company at: https://primech.com.sg/

Role Overview

We are looking for a driven and relationship-oriented Account Manager to join our Business Development team. This is a full-cycle role - from prospecting and pitching to closing, contract onboarding, and long-term account retention. You will be the primary point of contact for your portfolio of clients, responsible for ensuring smooth service transitions to our operations team and maintaining strong client relationships throughout the contract lifecycle.

Key Responsibilities

1. Business Development & Pitching

• Identify and prospect new business opportunities within the condominium and residential property sector

• Conduct site visits, needs assessments, and prepare customised proposals and quotations

• Deliver compelling pitches to MCSTs, property managers, building committees, and corporate decision-makers

• Manage the full tender and quotation process through to award

2. Contract Closing & Negotiation

• Negotiate contract terms, pricing, and service scopes to achieve mutually beneficial agreements

• Coordinate with internal teams (operations, HR, finance) to ensure service commitments are deliverable

• Prepare and execute contract documentation in accordance with company standards

3. Contract Onboarding & Mobilisation

• Serve as the client's main contact during the mobilisation phase of new contracts

• Coordinate closely with the Operations team to ensure seamless service start-up

• Conduct client briefings, align expectations, and address any early-stage concerns before handover

4. Account Management & Customer Service

• Manage an active portfolio of clients post-mobilisation, maintaining regular touchpoints and service reviews

• Act as first point of escalation for client feedback, complaints, or service issues - resolving concerns promptly before escalating to operations

• Build strong, long-term relationships that drive contract renewals, upselling opportunities, and referrals

5. After-Sales & Retention

• Conduct periodic service review meetings and satisfaction checks

• Monitor contract renewal timelines and proactively initiate retention conversations

• Identify opportunities to expand scope of services within existing accounts

Requirements

• Minimum Diploma or Degree in Business, Marketing, Hospitality, Property Management, or a related field

• At least 3 years of B2B sales or account management experience, preferably in facilities management, cleaning services, property management, or building services

• Familiarity with the condominium, MCST, or residential property sector is a strong advantage

• Proven ability to manage the full sales cycle from lead generation to contract close

• Strong written and verbal communication skills - able to present professionally to building committees and senior stakeholders

• Customer-first mindset with strong problem-solving and conflict resolution skills

• Comfortable working independently with minimal supervision

• Experience with tender submissions (GeBIZ or private tenders) will be advantageous

• Proficiency in CRM tools or account tracking systems