Account Manager, Enterprise

This role will work with our platform team on our most exciting clients through the API implementation, go-live and post-go-live phases. You will work cross functionally, engaging with many teams across the Airwallex family including sales, product, engineering, marketing, finance and strategy.

Furthermore, you are a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.

Responsibilities:

• Take a consultative approach with customers to ensure solutions provided suit their unique business needs

• Build relationships with internal stakeholder to manage and optimise a complex sales cycle

• Project manage complex customer projects across a number of technical and non-technical domains

• Be proactive in identifying and solving client challenges

• Achieve and exceed sales target volumes and revenues

• Report weekly and monthly performance against KPIs, metrics and targets

• Ensure the best customer experience and on-boarding process for new customers

What you will bring:

• At least 5 years of experience managing complex technology sales to enterprise accounts (advantageous if this is in fintech)

• Airwallex is a complex, multi product, technical sale. Experience in a similar environment is required.

• You build meaningful, collaborative relationships with all people that you work with, both internally and externally

• You can speak to anyone - you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains

• You are a problem solver - you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others

• You should be resilient, driven, creative, patient (and demanding!) adaptable and work well under pressure.

• You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets

• You are technically minded and have prior experience working in API sales or account management for a similar organisation