We are looking for a proactive, results-driven, and customer-focused Account Manager to build and grow strategic client relationships while driving revenue growth across our AI and technology solutions. This role is responsible for managing the full customer lifecycle—from identifying business opportunities and developing account strategies to coordinating solution delivery and ensuring long-term customer success.
Working closely with the Sales, Pre-Sales, Marketing, Product, and Delivery teams, you will act as a trusted advisor to clients, ensuring their business needs are translated into scalable AI solutions while achieving sales targets and strengthening long-term partnerships.
Key activities:
Customer Relationship Management
- Strategic Planning: Design and implement strategic account plans that align with customer goals and company objectives, ensuring long-term partnership growth.
- Develop and maintain strong working relationships with assigned strategic and emerging customers.
- Maintain an in-depth understanding of the customer's internal organization, including key contacts such as sponsors, decision-makers, influencers, and project managers.
Sales and Revenue Growth
- Develop and implement sales strategies.
- Ensure targets are met.
- Sales Activity Management: Lead sales activities, ensuring alignment with strategic goals, and report on performance metrics to senior management.
Collaboration and Coordination
- Cross-Departmental Leadership: Lead cross-functional teams in complex sales engagements, ensuring seamless coordination from pre-sales through to post-sale delivery.
- Work with Pre-Sales Support and Marketing Specialists to follow up on high-priority opportunities.
- Ensure timely responses to customer requirements, proposal writing, presentations, and submissions.
- Drive brand coverage and mindshare to secure contract awards.
Cost and Pricing Management
- Pricing Strategy: Develop and implement pricing strategies that maximize profitability while remaining competitive in the market.
- Manage the cost of sales and make final pricing decisions in line with gross margin target guidelines.
Client Intelligence and Feedback
- Market Insight Development: Collect and analyze market data to inform sales strategies and identify emerging trends that could impact client relationships.
- Act as the client representative to gather commercial intelligence for internal analysis and decision-making.
- Address client feedback and complaints promptly.
Project and Financial Coordination
- Financial Accountability: Oversee account profitability, ensuring alignment with financial goals and budgetary constraints.
- Monitor closely with the Service and Project Delivery team to ensure timely delivery.
- Coordinate with the Finance team on customer billing and ensure timely customer payments.
Presentations and Event Participation
- Deliver impactful presentations, represent the company at industry events and networking opportunities.
Education Requirements:
Bachelor's degree in Business, Marketing, or a related field.
Experience Requirements:
- 3+ years of experience in sales, account management, or business development, preferably in a B2B SaaS/AI environment.
- Proven track record of meeting or exceeding sales targets.
- Experience managing strategic accounts and working with senior-level decision-makers.
- Strong background in IT solutions or Generative AI.
IT Literacy:
- Proficient in CRM software (e.g., Salesforce) and other sales management tools.
- Strong understanding of MS Office Suite (Word, Excel, PowerPoint) and online collaboration tools, Google functionalities & Clickup
- Familiarity with digital marketing platforms and analytics tools is an advantage.
- Have good understanding regarding AI chatbot/callbot.
Personality: sense of ownership and responsibility, being proactive and self-motivated, details-oriented, logical thinking and effective planning, being a team player, also being firm and persuasive, and being honest. Good telephony and email writing skills, as well as good interpersonal communication and negotiation skills, including public speaking.
