Account Manager

As an Account Manager, you will play a key role in strengthening relationships with our corporate clients, insurers, and brokers. Partnering closely with our Business Development Managers and cross-functional teams, you will manage a diverse client portfolio and ensure the consistent delivery of high-quality service.

More than maintaining accounts, you will act as a trusted adviser-understanding clients evolving needs, resolving complex issues, and identifying opportunities to improve satisfaction, retention, and business growth. Through regular business reviews, performance analysis, and value-added recommendations, you will help clients achieve better outcomes while driving service improvements across the organisation.

This role is ideal for a proactive and commercially minded professional who enjoys building lasting relationships, solving problems, and collaborating in a fast-paced, customer-focused environment.

Responsibilities:

• Partner the Business Development Managers to manage a portfolio of direct clients, insurers and brokers

• Develop long-term client engagement strategies to improve customer satisfaction, retention, and businessgrowth.

• Serve as the escalation point for complex client issues, complaints, and service recovery.

• Conduct regular business reviews with clients, present insights, and value-added recommendations.

• Support client audits, due diligence exercises, and compliance requirements.

• Work with operation teams to monitor client performance metrics, identify service gaps, and implement improvement plans.
• A team player in a high-performance, customer-centric, and collaborative culture.
• Drive workflow optimisation and knowledge sharing within the team.
• Collaborate with cross-functional teams, including Operations and central function units to improve service delivery to our clients

Requirements:

• Minimum 3 years of relevant experience in Corporate Account Management or Sales within the healthcare, insurance, employee benefits, or financial services industry.
• Excellent stakeholder management, communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Team player with the ability to work collaboratively with internal and external stakeholders.
• Self-driven, results-oriented, adaptable, and able to thrive in a fast-paced environment

For more information, kindly visit www.alliancehealthcare.com.sg for more information.