Account Manager

Our client a Leading Superapp Company for Southeast Asia are looking to hire an Account Manager in Singapore. As an Account Manager you'll build trust, solve operational problems on-site, and help merchants adopt tools to grow revenue. You'll translate merchant feedback into product and operational improvements while driving area-level performance.

Roles & Responsibilities

. Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build meaningful relationships, and offer on-the-ground support.

. Execute the Area Manager playbook. Plan visits to understand Merchant's business, craft key discussion points, and ensure high-quality interactions.

. Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues.

. Train and enable merchants on app tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and business outcomes for our Merchants.

. Be the voice of our merchants within app. Collect and communicate merchant feedback to internal teams document effective engagement tactics and share best practices.

. Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.

. Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-Resolution

Qualifications:

. 3+ years in account management, business development, or field sales (F&B or e‑commerce experience a plus).

. Strong interpersonal and communication skills proven ability to build trust face-to-face.

. Problem solver, proactive, and able to work independently.

. Comfortable with data and tracking KPIs to inform actions.

. Resilient, empathetic and customer-focused.