About Howden
Howden is a global insurance intermediary group with employee ownership at its heart. Founded in 1994, it provides insurance broking, reinsurance broking and underwriting services and solutions to clients ranging from individuals to the largest multinational companies.
The group operates in 55 countries across Europe, Africa, Asia, the Middle East, Latin America, the USA, Australia and New Zealand, employing 22,000 people and handling $45bn of premium on behalf of clients.
Role Overview
We are seeking a committed and detail-oriented individual to support our broking team in both client servicing and administrative functions. This role involves preparing insurance documentation, coordinating with stakeholders, and ensuring compliance with regulatory standards. The successful candidate will contribute to business development, maintain accurate records, andassist in the variousadministrative functions of the team. Its an excellent opportunity to build a strong foundation in an insurance broker while developing professional skills in a dynamic environment with potential for client and market-facing responsibilities over time.
Core Responsibilities for All Staff
Achieve Results through Relationships with All Parties
- Deliver a personal performance that contributes towards the Company achieving its objectives
- Achieve lasting relationships with all parties (clients, markets, suppliers, third parties and other staff)
Delivery of Service
- Consistently deliver an excellent and comprehensive service
Conduct and Integrity
- Ensure all dealings are carried out with integrity and professionalism
- Act in utmost good faith, in accordance with the relevant Company and/or Group policies and never risk the Companys reputation
Development and Professionalism
- Continuously develop skills and knowledge
- Develop others where you are responsible for their performance
Specific Responsibilities
Clients
- Develop strong relationships with clients
- Ensure transactions are conducted with full transparency
- Deal with incoming enquiries from clients, insurers and third parties
- Deal with client renewals and mid-term adjustments
- Accompany other team members on client visits as appropriate
- Behave with all clients (both internal and external) fairly and ethically
Suppliers/Markets
- Maintain an appropriate group of preferred markets in each area of activity
- Develop strong relationships with markets
- Negotiate with markets to provide best balance of quality, service and price
- Maintain any ongoing delegated authority contracts appropriately and cost effectively
Broking/Administration
- Assist in the creation of comprehensive client and broking documents
- Processing of slips, quotes, indications and endorsements
- Ensure up to date records are maintained at all times on the Company systems
- Assist in planning the most appropriate insurance program for the clients demands and needs
- Technical duties (including data entry, credit control, chasing subjectivities)
Compliance
- Ensure compliance with all applicable Company and/or Group policies and procedures
- Ensure correct authorization is obtained and processes followed when required by the Company and/or Group policies and procedures
- Ensure compliance with legal and regulatory requirements
- Ensure that performance, HR and T&C records are up to date and meet the Company and/or Groups requirements
- Maintain accurate records and deal with correspondence appropriately
Reporting
- Provide relevant management information to senior management
Projects
- Manage assigned projects and contribute to other projects as required
- Respond appropriately to urgent issues as they arise
Market Awareness
- Keep informed of all legal and regulatory developments relevant to the department
- Share information that could be beneficial to the Company
Representing the Company
- Any other reasonable duties, as required
