Account Executive (Client Success)

You will assist the Manager, Client Services in planning, organising and directing all client's requirements to ensure that business goals and objectives are met.

You will assist the team in the below areas:

Job Description

• Ensure that effective delivery of system implementation and ticketing-related services to the show promoters and venue owners for both local and regional accounts
• Build and maintain client satisfaction and loyalty
• Work closely with internal departments to ensure smooth project implementation and operations
• Ensure that client and ticket buyer's feedback are actively looked into and addressed
• Ensure that the quality performance of staff through regular feedback, coaching, and monitoring of KPIs etc
• Increase Productivity and Operational efficiency . Prepare, manage, and administer the department's operation budget
• Ensure proper management of finance regulations, audits and SOPs
• Management of staff in line with the company staff policy and procedures
• Preparing monthly performance reports of client activities and results for management meetings
• Adhoc project management
• Any other roles as assigned

Job Requirement

• Diploma / Degree in Business Administration / Event Management
• Preferably with 2 years of relevant experience in client servicing / customer service coordination
• Conversant with Microsoft Office
• Good interpersonal, communication and organizational skills
• Team Player
• Ability to communicate and interact with people at all levels and work independently with minimal supervision
• Able to work during event timing if the need is required (at night and weekends)