Act as the main point of contact for assigned clients, fostering strong and lasting relationships built on trust and results.
Identify, qualify, and pursue new business leads through networking, referrals, and inbound/outbound efforts.
Understand clients business objectives, challenges, and brand direction proactively propose APEX solutions that align with their goals.
Ensure a high level of client satisfaction through attentive service, effective communication, and consistent delivery excellence.
Coordinate closely with internal teams - including Events, Productions, Digital, and Creatives - to ensure projects are executed on time, on budget, and to quality standards.
Manage project progress, budgets, and timelines, identifying potential risks early and ensuring timely resolutions.
Prepare and present regular project updates, reports, and reviews for clients.
Identify opportunities to upsell or cross-sell APEX services within existing accounts (e.g., converting an events client into a digital or retainer engagement).
Assist in developing and executing business proposals, pitches, and presentations for new and existing clients.
Support contract negotiations and deal closures where applicable.
Gather and share client insights and feedback to help refine APEX's offerings and service quality.
Provide consistent account performance reports and updates to the leadership team.
Requirements:
Degree in Marketing, Communications, Business, or related field.
1-2 years in account management, client servicing, or marketing/advertising agency role.
Prior exposure to events, media production, or digital marketing projects is highly preferred.
Ability to adapt and be initiative at managing multiple projects simultaneously in a fast-paced environment.
Strong documenting skills with excellent attention to detail.
Self-motivated, dedicated, hands-on and willing to go extra mile.
Client-first attitude with a proactive, problem-solving approach.Strong work commitment..
Strong sense of urgency
Excellent written and verbal communication skills
Extremely well organization skills
Ability to anticipate roadblocks and pivot when necessary (to think out of the box)
