Role DescriptionAn Account Executive / Account Manager is responsible for managing client relationships, driving revenue growth, and ensuring customer satisfaction. They act as the main point of contact for clientshandling communication, understanding business needs, and coordinating internal teams to deliver solutions and services effectively.
Key Responsibilities- Build and maintain strong relationships with new and existing clients.
- Understand client needs and propose relevant products or service solutions.
- Manage the full sales cycle: prospecting, pitching, negotiation, and closing deals.
- Develop account strategies to increase customer retention and revenue growth.
- Coordinate with internal teams (marketing, operations, product, finance) to support client needs.
- Prepare proposals, quotations, and contract documents.
- Monitor account performance and track KPIs such as revenue, renewals, and satisfaction scores.
- Resolve client issues promptly and escalate when necessary.
- Conduct regular check-ins, business reviews, and presentations for key clients.
- Maintain accurate records in CRM systems.
Qualifications- Bachelor's degree in Business, Marketing, Communications, or related fields.
- Experience in sales, customer management, or client-facing roles is preferred.
- Strong communication and negotiation skills.
- Ability to manage multiple clients and priorities simultaneously.
Key Skills- Relationship management
- Sales & negotiation
- Customer service excellence
- Communication & presentation
- CRM tools (Salesforce, HubSpot, etc.)
- Account planning & strategy
- Problem-solving
- Cross-functional coordination
- Time management
