Account Director

About TAG:

Part of Dentsu Group Inc. with a strong presence in approximately 145 countries and regions with 65,000 dedicated professionals, TAG is a global creative production powerhouse that helps brands and agencies bring big ideas to life. We combine craft, technology, and expertise to deliver seamless content production, adaptation, and execution across all channels.

As champions for meaningful progress, we help our clients to win, keep and grow their best customers with best-in-class services and solutions. We all are striving to be a force for good — for our people, for our clients, for the industry and for our society. We keep our people at the centre, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Role Summary:

The Account Director plays a pivotal role in leading client relationships, overseeing multi-channel campaigns, and managing cross-functional teams. This individual is responsible for ensuring client satisfaction, team performance, and overall delivery excellence across projects by bridging client objectives with delivery capabilities.

Key Responsibilities:

• Lead and grow strategic client accounts with ownership of account performance.
• Build strong client relationships, acting as a trusted advisor and first point of contact.
• Oversee project delivery including timelines, budgets, and quality control.
• Provide direction and leadership to junior and mid-level team members.
• Drive organic growth through opportunity identification and proactive upselling.
• Work closely with creative, production, and digital teams to deliver integrated solutions.
• Present work confidently to senior stakeholders, managing expectations and feedback.
• Maintain a high level of market awareness and contribute to new business initiatives.

Requirements:

• 7+ years of experience in an account management role within an agency environment.
• Proven track record managing multi-channel campaigns and large accounts.
• Strong leadership and communication skills with excellent client-facing and project management abilities.
• Knowledge of production processes, digital and social media platforms.
• Ability to lead by example, inspire teams, and drive results.
• Fluent verbal and written communication in English; proficiency in additional languages is a plus.
• Experience working with regional clients is advantageous.

Work Environment:

• Hybrid Model: The role operates within a hybrid working model, with teams in the office around two to three days a week.
• Regional Collaboration: Regular interaction with regional offshore teams, requiring flexibility and respect of diverse cultures.
• Dynamic Projects: Engagement in a variety of projects across different media channels, providing a dynamic environment.