Account Director - Market Research

About us:

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions faster. For 25 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights.

Learn more at www.tolunacorporate.com

Introduction:

The Director, MR & Consultancy role is a client facing/team leader role. You must have at least 8 years of proven experience in client development, team management and demonstrate your capabilities to drive business growth through sourcing new clients and also to lead a team to service and grow an existing client base. The ideal candidate require a balance of proactive relationship management, consultative selling, and a results-oriented mindset to maximize revenue.

Responsibilities:

• Drive prospecting effort to build new business and long-term relationships within the market research agency and consulting sectors.
• Lead and provide support to the SEA team to manage existing client base and hunt for up sell and cross-sell expansion opportunities
• Keep a pulse of client relationship and projects via conducting regular, proactive contact both in-person and virtually across assigned sales territories;
• Represent Toluna at client meetings and industry events, contributing to our visibility and thought leadership within the sector
• Develop and deliver effective sales presentations and solutions demonstrations, write proposals, and provide bids to clients
• Team player willing to flex roles and responsibilities with internal team to meet client's needs

Your profile:

• Minimum 8 years of experience within the market research industry, ideally in an insights, data or technology focus role.
• Must have an established client network with a proven track record of year-on-year growth
• Comfortable interacting with high profile clients, with experience negotiating high revenue with top global agencies.
• Must be able to consult and advise clients by suggesting methodologies and Toluna solutions to supply and achieve the gainful insights clients require in a clear and concise manner.
• Resourceful, adaptable, and creative in addressing client needs and business challenges.
• Experience working cross function with internal stakeholders.
• Knowledge of & strength in pipeline management and sales forecasting.
• Ability to positively influence internal teams through persuasion, negotiation and consensus building.
• Prior experience managing and developing junior team member is essential.

Our Values

Acting with Ownership: Demonstrating individual accountability

Bringing a Forward Mindset: Being action-oriented, bold & entrepreneurial

Collaborating with Curiosity: Exhibiting teamwork through togetherness

Discussing openly, committing jointly: Sharing your views openly

Embracing Empathy: Being egoless & caring

What We Offer

At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board.

Join our global team. We welcome big thinking and reward great work.