Key Areas of Responsibility:
- Support the Business Director with business growth
- Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
- Work closely with Business Director on P&L, forecast, budgeting
- Have financial responsibilities, including preparing cost estimates, signing off their cost estimates.
- Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
- Build relationships with key stakeholders, manage perceptions and expectations
- Liaise with Print Production/Broadcast team on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
- Understand how client, agency, and Hogarth relationships interact
- Proven ability to make informed decisions and problem-solve based on sound knowledge
- Resilience in working under pressure and adhering to tight deadlines
Requirements:
- Knowledge from working in a TV, print, or digital production role is preferred
- Experience budgeting and forecasting
- Focus on continuous improvements, delivering excellent quality and high levels of customer service
- Agency experience managing international clients in multiple markets with multiple stakeholders
- Understanding of financial compliance procedures
- Experience of running an account team including resource planning
- Sound technical understanding of client requirements
- Commercial acumen
- Negotiation skills
- Prior people management experience
- Problem solver
- Good networking skills
