Receptionist:
- Answer and manage incoming phone calls promptly and courteously.
- Identify the purpose of the call clearly and address queries effectively.
- Provide accurate information and direct calls to the appropriate person or department.
- Accurately take and deliver messages.
- Update the status of Work Orders daily.
- Contact customers for daily collections.
- Organize items completed by Production for customer collection.
Receive Visitors:
- Greet visitors appropriately.
- Determine visitors needs professionally.
- Direct visitors to the correct person or department.
- Ensure coverage of the reception desk when absent.
- offer refreshments when appropriate
Accounts Assistant:
- Issue invoices, debit notes, cash sales receipts, and delivery orders.
- Address customer inquiries related to billing issues.
- Resolve e-invoice submission issues to avoid late charges and duplicate invoices.
- Download purchase orders from customer portals for reference.
- File sales invoices, delivery orders, and purchase orders as needed.
- Scan work orders for the Sales Department (both overseas and local).
- Update billing information on delivery orders and ensure all delivery orders are invoiced.
- Prepare and report updates on billing and delivery order issues.
- Perform other ad-hoc duties as required.
Skills and Qualifications:
- Proven experience as a receptionist, accounts assistant, or similar role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and accounting software.
- Ability to handle sensitive information with confidentiality.
- Strong attention to detail and problem-solving skills.
